Shipping and Returns

Shipping FAQs

How much does shipping cost?

  • Orders under $100: $10 shipping
  • Orders $100 and over: FREE shipping

Shipping costs are calculated automatically at checkout.

 

How long does delivery take?

Delivery within New Zealand typically takes 2–4 business days after your order has been dispatched.

Orders are generally processed and dispatched within 1–2 business days.

All orders are shipped via NZ Post.

 

How can I track my order?

Once your order has been shipped, you will receive an email with your tracking number. You can track your parcel using the link provided in the email through NZ Post.

 

Do deliveries require a signature?

Most deliveries are sent without a signature required. Your courier driver may leave the parcel in a safe place at your delivery address.

If you are concerned about this, we recommend using a work address or an address where someone is available to receive the parcel.

 

Returns & Exchanges FAQs

Can I return an online order?

Yes. Online orders can be returned within 30 days of receiving your order.

Items must be:

  • Unworn
  • In original condition
  • With all original tags attached

Return shipping costs are the responsibility of the customer unless the item is faulty.

 

What if my item doesn’t fit?

If your item doesn’t fit and you would like a different size, please contact us to check stock availability. Once we receive your return, we will arrange an exchange or store credit depending on availability.

 

Can I return an item if I change my mind?

Yes. We accept change-of-mind returns within 30 days of receiving your order, provided the item is returned in original condition with tags attached.

Please note that original shipping costs are non-refundable and return shipping is at the customer’s expense.

 

Can I return sale items?

Sale items can be returned for exchange or store credit only.

Items marked Final Sale cannot be returned or exchanged.

 

What if my item is faulty or damaged?

If you receive a faulty or damaged item, please contact us within 60 days of purchase. We will arrange a repair, replacement, or refund in line with New Zealand consumer law.

 

Where do I send my return?

Please send returns to:

Social Project – Returns
37 Purser Crescent
Flagstaff
Hamilton 3210
New Zealand

 

How can I contact you?

If you have any questions about shipping, returns, or your order, please contact us at:

info@socialproject.co.nz