FREE SHIPPING ON ORDERS OVER $150
Shipping & Returns
For orders under $100, a shipping fee of $10.00 will be charged. However, all orders over $100 will be delivered for free, allowing you to save on shipping costs and enjoy complimentary delivery.
Shipping costs are calculated automatically at checkout.
Delivery within New Zealand typically takes 2–4 business days after your order has been dispatched.
Orders are generally processed and dispatched within 1–2 business days.
All orders are shipped via NZ Post.
Once your order has been shipped, you will receive an email with your tracking number. You can track your parcel using the link provided in the email through NZ Post.
Most deliveries are sent without a signature required. Your courier driver may leave the parcel in a safe place at your delivery address.
If you are concerned about this, we recommend using a work address or an address where someone is available to receive the parcel.
All orders can be returned within 30 days.
Items must be:
- Unworn
- In original condition
- With all original tags attached
Return shipping costs are the responsibility of the customer unless the item is fault
If your item doesn’t fit and you would like a different size, please contact us to check stock availability. Once we receive your return, we will arrange an exchange or store credit depending on availability.
Yes. We accept change-of-mind returns within 30 days of receiving your order, provided the item is returned in original condition with tags attached.
Please note that original shipping costs are non-refundable and return shipping is at the customer’s expense.
Sale items can be returned for exchange or store credit only.
Items marked Final Sale cannot be returned or exchanged.
If you receive a faulty or damaged item, please contact us within 60 days of purchase. We will arrange a repair, replacement, or refund in line with New Zealand consumer law.
Please send returns to:
Social Project – Returns
37 Purser Crescent
Flagstaff
Hamilton 3210
New Zealand
If you have any questions about shipping, returns, or your order, please contact us at:
info@socialproject.co.nz